Email-first reply drafts
New customer emails land in a review queue with a ready draft drawn from your own FAQ and product information. You read it, adjust the wording and choose when to send.
AI support, your voice
Your own words, ready to reply.
EchoDesk drafts customer email replies from your FAQ and product information, so you can review the source before you send.
What EchoDesk offers
Built for the person behind the counter.
Source transparency
Every draft shows which section of your material it used. You can trace any sentence back to its source before the reply leaves your outbox.
No invented answers
When your material does not cover a question, EchoDesk flags the gap instead of filling it with a guess.
You stay in control
EchoDesk never sends on your behalf. Every reply goes out only after your review and your click.
Start with what you have
Your existing FAQ and product descriptions are the intended starting point. Paste them in and EchoDesk is ready to use. No rebuild, no new writing project, no specialist setup needed.
Who it is for
For the person behind the counter.
Small business owners
When the same questions land between packing orders and everything else, your existing writing should be easier to use.
Customer email teams
New customer emails land in a review queue with a ready draft drawn from your own FAQ and product information.
FAQ maintainers
When your material does not cover a question, EchoDesk flags the gap instead of filling it with a guess.
A review screen, not an autopilot
See the source. Choose the send.
EchoDesk is an AI customer-support assistant for small businesses. It drafts answers from their own written material and leaves every send to the business.
EchoDesk / ReviewInbox
CUSTOMER EMAIL / Draft ready
Question about shipping
Hi, where can I find your shipping information?
SUGGESTED REPLY / Review before sending
Hi, you can find our shipping information on our shipping page.
Source: Shipping FAQSource attachedReview draft
01 / Add your wordsFAQ
→ DRAFT
→ REVIEWHuman review
→ DRAFT
→ REVIEWHuman review
A simple rhythm
Your material. Your decision.
- 01
Add your words
Paste your FAQ and product descriptions. Add shipping and returns information if you have it. No new knowledge-base project required.
- 02
See a draft
Customer emails appear in a review queue with a draft linked to the material it used.
- 03
You decide
Read the sources, edit the wording and choose whether to send. No automatic replies, ever.
- 04
Fill the gaps
When your material does not cover a question, EchoDesk flags it rather than guessing. Write the answer yourself and add it for next time.
A simple rhythm
From your material to a reply.
Add your words
Paste your FAQ and product descriptions. Add shipping and returns information if you have it. No new knowledge-base project required.
See a draft
Customer emails appear in a review queue with a draft linked to the material it used.
You decide
Read the sources, edit the wording and choose whether to send. No automatic replies, ever.
Fill the gaps
When your material does not cover a question, EchoDesk flags it rather than guessing. Write the answer yourself and add it for next time.
- Email-first reply drafts
- Source transparency
- Knowledge gap flags
- Human review
- FAQ integration
- Product information
Curious if EchoDesk fits your inbox?
The pilot is being explored directly with small businesses. Tell us what kinds of questions you answer most often.