Add your words
Paste your FAQ and product descriptions. Add shipping and returns information if you have it.
A quieter customer inbox
Your own words. Ready to reply.
EchoDesk drafts customer email replies from your FAQ and product information, so you can review the source before you send.
EchoDesk / ReviewInbox
CUSTOMER EMAILQuestion about shipping
Draft readyHi, where can I find your shipping information?
Suggested reply Review before sending
Hi, you can find our shipping information on our shipping page. Shipping FAQ
Your material, beside each answer
Made for the person behind the counter
Less hunting for the answer. More time for the shop.
When the same questions land between packing orders and everything else, your existing writing should be easier to use. EchoDesk brings that writing into the reply you are already reviewing.
Explore the workflow
A simple rhythm
From your material to a reply.
No new voice to invent. Start with the information you already share with customers.
See a draft
Customer emails appear in a review queue with a draft linked to the material it used.
You decide
Read the sources, edit the wording and choose whether to send. No automatic replies.
The important part
If the answer is missing, say so.
EchoDesk is designed to flag questions your material does not cover rather than fill the gap with a guess. You can write the answer yourself and add it to your material for next time.
See the review flowSmall-business shaped
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